Dutch web host legal problems

[GOD]

Dutch web host problems

Can anyone please help us . We have massive problems with a dutch web host . We had a contract with them for several years . They never fullfilled the contract and we had one problem after another with them . They ignored a lot of our requests to update their software so that we could run a modern forum and to solve other problems but they didnt do it . They told us that they could do it but didnt and also told us several other direct lies .

The ' help ' desk doesnt help it was the main part of the problem . The person that runs it is toitaly incompetent . For instance installing a forum software and forgeting to change the permissions from ' Can be writen to ' to ' Cant be written to ' . Then after we wrote to him he changed the permissions to what they should be ...... and then denyed that he had done it .

The softeware was totaly out of date wich ment that we couldnt instrall any updates for the forum for several years . The server software was also broken and so was the plesk administration softeware . The passwords were so simple that they could be broken in seconds .

Eventualy we cancled the contract . Then they sent us two emails telling us that they would fix the problems and offered to do it in the new year . After our original contract was suposed to end .

We then sent them two emails refering to their offer telling them that we had sent them the money for the next year . They didnt reply ...... but left us online untill after the original contract had finished and then registered our name . Then after it was to late for us to do anything they cut us off . Now they wont give us our money or our data base or our domain name .

This is a clear case of fraud .

We need help . We are looking for any advice and any organisation that can help us . In the UK they have the citizens advice buro and in germany the verbraucherschutz wich help people in situations like ours .

Can anyone help us please or make any sugestions .

Thanks .

 

[Cosmic Vapor]

I'm dutch.

Maybe you should post the name of the webhost.

I've once seen a episode of Kassa (which I'm sure you know) about a similar webhosting service where people got scammed.
The very publicity on the TV show forced the police into a investigation, and in your case it really sounds like a similar case of fraud.

The victims eventually got all their money back.
The same fate can be yours, but please take a similar action and atleast make a decleration to the police.

Furthermore, always be vary wary when accepting internet based or other digital services. If scamming is rampent anywhere, it's the world wide web.
Next time you purchase a webhost, make sure you read more then several pages of customer reviews, which is what many people don't do and is the reason for getting scammed.